We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
1. Location not sent through to Google Calendar
It appears that even if location is added in appointments, it is no passed through to the Google Calendar appointment which is something you must be able to do through your api connection.
The huge issue with this is now that Google is automatically adding in Google Meet into every calendar booking, it will create chaos for clients when we are using our own webinar system (not zoom).
Please please can you look at adding in the location set in appointments and events.
2. Events do not send a Google Calendar invite.
It appears that only appointments create a Google Calendar invite.
3. Pending appointements do not send Google Calendar invite after being changed to Approved.
On testing it appears that the Google Calendar invite only works if the appointment is setup in settings as auto approved.
Thanks for looking into these isses which will affect all your clients who do want to use Google Calendar to make appointments easier for them and their clients.
Hello Daniel,
1.
For any information that you want to have in Google calendar from appointments in Amelia, you can add placeholders to the fields Event Title and Event Description which you will find in Amelia -> Settings -> Integrations -> Google calendar settings. You can find all the placeholders when you click on </>Show Email Placeholders in Amelia -> Notifications, by clicking on the placeholder in the list you copy it and then you can paste that placeholder to the above mentioned fields in Amelia Settings.
One of our users recently mentioned that the Google meet links can be disabled in. Google, so please check the settings there. It isn't possible to disable them from Amelia.
2. The Google synchronization in Amelia works for Services only, it doesn't work for Events unfortunately.
3. Pending appointements do not send Google Calendar invite after being changed to Approved.
We will check this out.
There is an option for your to choose whether you want to add the pending appointments to Google calendar when they are booked or not in Amelia -> Settings -> Google calendar settings, it is the option Insert Pending Appointments , so if you want the Pending appointments in Google as well please enable this option.
If you have any further questions feel free to ask.