We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello, for almost a year now I have been using amelia sms notifications every day (this has always been worked) and there for 2 weeks it no longer works and I noticed that the wp control events that I had created for amelia have disappeared. Where does the problem comes from ? especially since I have not retouched the back for quite a while (no update ...).
Thank you
I updated with the new amelia version but it doesn't change anything. I don't understand why the wp control amelia events have been removed. because suddenly I had a lot of appointments that have been missed over the past 2 weeks ...
Hello clmnt
I'm sorry to hear about this, but nothing has been changed in Amelia in this regard.
I just checked our cron jobs, and they are still in place, so I really cannot tell why the event was deleted.
The only thing you can do now is add it again, I'm afraid. Make sure WP Crontrol is updated to the latest version as well. If you updated WordPress to 5.5, all your plugins need to be updated, to prevent issues with compatibility.
Kind Regards,
Aleksandar Vuković
[email protected]
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