We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi, Looking for an upgrade in the booking area, atm a service provider can be booked in between a time slot of say 7am to 5 pm. So if a customer went in and booked a service provider with a chosen job for 3 hours & they decided that wanted to add an extra to that job say carpet cleaning 3 hours, lounge cleaning 2 hours, window cleaning 4 hours it can't be booked unless you make the times 24 hours. So are you able to add a new feature that allows the job to carry over on to the following day. This would mean that the job would be carried out and completed with out the service provider re-booking the client on another day.
Hello Tania Hiatt,
Thank you for your purchase.
There isn't a possibility to achieve that in Amelia with its current built-in features, unfortunately, like you mentioned. The longest service/appointment duration can be 23 h 30 min, and the appointments can't be carried over to other days. I will add this as a feature request to our list, but we can't say if and when it could be implemented, unfortunately.
If you have any further questions feel free to ask.