We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello, I'm trying to upgrade my amelia plugin but it keeps telling me that the update has failed. Can you check why?
Hello Andrea,
Please provide me a temporary WP-admin login for your site where this happens and your FTP credentials as well, so we could log in and take a look.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Hello. Done the manual upgrade and now I've version 2.9.1 but I'd like to know what happened. I mean that I know that upgrading manually is always possible but I'd like to have the standard way to upgrade.
Glad to see you were able to update the plugin. We are not sure what could have happened, it can be some server timeout or glitch at that moment of the auto-update process. I will forward this to our developers so they can check out the auto-update option if there are any issues with it.