As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
Hello, I'm trying to upgrade my amelia plugin but it keeps telling me that the update has failed. Can you check why?
Hello Andrea,
Please provide me a temporary WP-admin login for your site where this happens and your FTP credentials as well, so we could log in and take a look.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Hello. Done the manual upgrade and now I've version 2.9.1 but I'd like to know what happened. I mean that I know that upgrading manually is always possible but I'd like to have the standard way to upgrade.
Glad to see you were able to update the plugin. We are not sure what could have happened, it can be some server timeout or glitch at that moment of the auto-update process. I will forward this to our developers so they can check out the auto-update option if there are any issues with it.