We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2518242
Plugin does not show on the page
Closed

Comments

  • Jay started the conversation

    Dear support,

    I have successfully added the code to the page.
    That also worked fine, but now suddenly no longer.
    The booking module is therefore no longer visible at all.
    The page does not give any further errors.

    I have also reinstalled the plugin, but to no avail.
    Can you help to see what is going wrong?
    Kind regards, Jay Kersten

  • [deleted] replied

    Hello Jay Kersten,

    Thank you for your purchase. 

    As I can see Amelia is loading endlessly on the page you provided here. 

    When you just get the spinning wheel, without it ever loading, it usually indicates that you're missing one of the following:

    • Category and service
    • Employee
    • Employee is not assigned to a service
    • Employee doesn't have working hours configured

    Please check if the services' duration (+their buffer times) can fit in the employees' work hours. Also, check if the option Show service on site is enabled for the services you created. 

    Let me know if any of this helped.