Table import from excel works in demo sandbox version but not my purchased plugin version.  Copied screenshot of working demo side by side with error message from purchased version below.  Please advise.

how do I send you the file?

did you mean the error file or my excel spreadsheet I’m trying to load in?

Ok thank you!  Hopefully this works - please let me know if not.  Also, this will be a working spreadsheet that I will be updating and reloading - this is a draft with just a small amount of data that I hope to have in it (much more to add I mean).  

Hello!  Thank you so much for this information!  I was able to implement number 2 - thank you for that link! Also - thank you for the answer in No.1 - I had implemented a work around for it and am glad to know this as a solution as an option.  I appreciate all your help and patience.  I think that is all of my questions of a technical nature right now.  Will that cause this ticket to close then?  I'm guessing if something else arises I can submit a new one?  I will answer on the other ticket regarding the other issue.  Thank you again for your expertise - stay safe and well - peace always.

Thank You!  Stay safe and well!

Hey there!  So sorry to bother so soon.  It appears after loading in more data - I can't get the sort boxes to filter. I'm uncertain what has changed. I was trying to filter to Middle school on the Grade Range box.   At one point I did get it to filter by subject but that appears to be hit or miss.  I select the keyword in the sort box - but the box stays blank and the filter doesn't happen.  I don't know what has changed unless it is because I added more data?  I have much more to add so am a little concerned if that is it.  Is there a limit on how many rows you can have in a table?  If so - is there a way to get more?  I've copied the link here:  http://www.wvallstar.org/learning-resource-guide/

Thank you for any guidance you can provide!  Stay safe and well.

Thank you for your reply!  So when I go to the website on my phone, my computer or my daughter’s computer, it lets me select the drop down keyword, but it neither shows up in the box or filters to that selection.  It basically acts like I never selected it.  I just refreshed it and tried again and it did the same.  I’m not sure what I’ve done to mess it up - it was working last week. Over the weekend I tried going back and using the spreadsheet version that was working instead (lesser number of rows) but it did the same thing as the new version.  Thank you for your continued help!!

Good Morning!  Thank you for your help!  I just checked the main settings on the plugin and there is a blue checkmark on the "include bootstrap on front end" so I'm guessing it is still on.  I appreciate your help!  I'm trying to roll this out this week but am holding off until this option is working.  Please let me know what else I can provide if it will help.  I'm sorry for the bother!  Stay safe

One quick other thing to mention.  Per another ticket with Aleksandar- because we are a nonprofit- I canceled our basic upgrade and then repurchased this plugin with a discount last Thursday.  Everything was working prior to that and then stopped on Friday.  That could be a coincidence but I thought I would mention it in case it could be a factor.  I purchased the same package with the coupon and did the canceling the old one and repurchasing within minutes of each other.  Thank you!  

I apologize for this but I’m starting to get frustrated with this response - your screenshot does not show the filters working and even though I can see you aren’t getting the correct result - I tried what you suggested and it still does not work.  If it did - as it was working before, the keyword you would select would show up in the box and the data would be narrowed down.  This is not working on multiple devices and indicates the cache is not the issue.  I cleared mine anyway and it is doing the same problem as before.  Also, the work I’m doing is time sensitive and waiting for a response for 24 hours is not helpful - especially when there does not seem to be an understanding of the issue that I’m having.  Here is what I get when I filter for Middle School:  it lets me select the keyword (picture 1), never shows it in the box (picture 2)(which it used to), and then never actively filters it to Middle School (picture 3).  I need this resolved quickly please - like today.Thank you.  

here is the correct picture 1 which shows the selection of Middle school not sure what happened to the 1st picture attached in the last email

Thank you for your quick response.  I’m sorry but I don’t understand what “create new table with third option in table wizard with which you will create server-side table where filters are working fine with special characters” means?  

What is the third option in table wizard?

How do I create a server side table?

Any further explanation would help - I apologize I’m not a programmer by nature.   Thank you for your help!

Also - do the underlines and forward slashes count as special characters? 

Thank you again!

I’m sorry to post again but I think after thinking for a few minutes I know what you meant.  You are suggesting I build the table in wpDataTables rather than importing from Excel if I want to use special characters at this time -is that right?

There are reasons I need to build this as an Excel table and would like to edit/update only one table to reduce errors between using two tables.  However, I can explore some workarounds on my Excel table to eliminate special characters for the import to wpDataTables if that would be another fix.  I just need to make sure I understand what is not considered a special character in your plugin.  Thank you for your patience with me!!

Thank you!!! I will get to work removing those then and try again.  Will be back in touch if other issues - including an update if it all works too.  Thank you for your help - it was timely too - just talked with an end user who is going to be using it.  Stay safe

Thank you so much for your help!  I removed the special characters and everything is working now.  Stay safe and well!

Thank you!  I tried registering a new account yesterday and was met with all kind of denials on username and such - don’t know why (most likely me!).  This link worked today - thank you for that - and I’ve left a review- hopefully it helps! Thank you for all of your help!  Stay safe and well.