We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
When editing a table, I've had the same error several times, and recreate the table, and it happens again. When editing a table, I go to wpDataTables, and click a table. For this one, it's ID 7. It then loads the Create Table screen, but doesn't fully load. It just has the data source field. If i select Google Sheet (what we're using), nothing happens. This is as far I can go, and just need to start over and reimport the whole thing.
The table is there- the chart that is being drawn from it still shows up. But i can't get into the editor. This has happened 3 times, each time i recreate it.
I've figured out this is related to my other ticket: https://tmsplugins.ticksy.com/ticket/2517754/
When the conditional logic error happens from the other ticket, it causes this error as well: the table itself is no longer editable. The same error in the console comes up:
wpdatatables.js?ver=3.0.3:789 Uncaught TypeError: Cannot read property 'conditionalFormattingRules' of undefined
at a.fn.init.fn (wpdatatables.js?ver=3.0.3:789)
at jquery.dataTables.min.js?ver=3.0.3:76
at Function.map (load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils,jquery-ui-widget,jquery-ui-position,wp-pointer&ver=5.4.2:2)
at r (jquery.dataTables.min.js?ver=3.0.3:76)
at P (jquery.dataTables.min.js?ver=3.0.3:31)
at T (jquery.dataTables.min.js?ver=3.0.3:31)
at s.<anonymous> (jquery.dataTables.min.js?ver=3.0.3:106)
at s.iterator (jquery.dataTables.min.js?ver=3.0.3:100)
at s.<anonymous> (jquery.dataTables.min.js?ver=3.0.3:106)
at s.draw (jquery.dataTables.min.js?ver=3.0.3:103)
Hi again Scott
Can you please try reinstalling the plugin again?
Maybe there was an error during installation, as all this sounds very strange. When you do reinstall the plugin, make sure to delete cache from your website, and then try again.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Reinstalled, no effect.
I've given you all the access privileges in the other ticket, I think you can close this one since they seem to be the same core issue generating the same error in the console.
Got it, Scott.
I'll take a look at that other ticket right now.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables