We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2516432
Urgent issue with update
Closed

Comments

  •  2
    Leyla started the conversation
    August 25, 2020 at 3:02am

    Hello,
    We did the amelia update. We have a problem, when the user is registered and wants to make a new purchase, he gives an "Internal Server Error". If the user has never made a purchase, there is no problem.
    I hope you can help us. The site is www.erock.cl

  •  2
    Leyla replied
    August 25, 2020 at 3:52am

    We had to leave the site under maintenance, to enter they must go to https://www.erock.cl/inicio
    Thank you very much, I hope you can help us as soon as possible.

  • [deleted] replied
    August 25, 2020 at 11:00am

    Hello turistas,

    There is some conflict between Amelia and WooCommerce using the same library for notifications in the new updates unfortunately. Our developers are aware of this and are working on resolving the issue, but for now you need to choose WP mail as a Mail service option in Amelia -> Settings -> Notification settings and this won't happen. Please let me know if this solved the issue for now.

  •  2
    Leyla replied
    August 25, 2020 at 2:16pm

    Hi! Thank you very much for the quick answer. Problem solved !!!
    Please notify us when we can return to the SMTP configuration of the mail
    Thanks

  • [deleted] replied
    August 25, 2020 at 2:32pm

    You are welcome. Glad to see that the issue is gone for now, thank you for letting us know.

    OK, we will notify you. When the developers fix this we will implement it in the following update of Amelia. 

    If you have any other questions or concerns feel free to open a new ticket and we will gladly help.