I've had a number of complaints from clients that the booking system does not load for them. Even if they refresh the page, the loading wheel just spins and spins without loading the plug in. They either call me to book manually or they leave and never come back!
This is obviously unnerving bc the point of having a plug in like this is so that I get an easy booking system and thus more clients.
Please let me know what the problem is and how this can be resolved.
When you just get the spinning wheel, without it ever loading, it usually indicates that you're missing one of the following:
Category and service
Employee
Employee is not assigned to a service
Employee doesn't have working hours configured
Also please check if the services are assigned to employees under the work hours and if their duration (+buffer times) can fit in the employees' work hours. Check if the option Show service on site is enabled for your services on the Amelia-> Services page.
Everything is set up accordingly. There are a few clients that were able to book through the website, but for most it it just never loads. Can you check on your end if it loads?
Yes, it is loading on my end as well, please look at the attachment.
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look . We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Hi there,
I've had a number of complaints from clients that the booking system does not load for them. Even if they refresh the page, the loading wheel just spins and spins without loading the plug in. They either call me to book manually or they leave and never come back!
This is obviously unnerving bc the point of having a plug in like this is so that I get an easy booking system and thus more clients.
Please let me know what the problem is and how this can be resolved.
Thanks
Hello there,
When you just get the spinning wheel, without it ever loading, it usually indicates that you're missing one of the following:
Also please check if the services are assigned to employees under the work hours and if their duration (+buffer times) can fit in the employees' work hours. Check if the option Show service on site is enabled for your services on the Amelia-> Services page.
Let me know if any of this helped.
Hi Marija,
Everything is set up accordingly. There are a few clients that were able to book through the website, but for most it it just never loads. Can you check on your end if it loads?
Yes, it is loading on my end as well, please look at the attachment.
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look . We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.