We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi Team.
Why drop down not showing the default level "select/ choose the service " select/choose the location" etc
Hello Sanjay,
If none of the services/locations are not chosen there is no label there, it is an emtpy string. The service selection is mandatory so it won't let customers proceed without choosing a service and for locations if none chosen all of the locations will be in the availability, so the default here would be all locations.
There isn't a possibility to change this in Amelia with its current options, so I will add this as a feature request to our list.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help.
Hi all,
I'm not sure if I'm in the correct ticket but just wanted to let you know that I've been testing Amelia with some selected customers and the feedback is great! However, I notice some hesitation when facing the Amelia front end screen. The Select service drop down list is empty and that confused a few "beta" testers. There is one tiny down arrow head but it is not very obvious. Maybe there should be some gray, italic text inside the drop down list box saying "please click here" or something similar?
Many thanks
Hi Athanasios Mousiolis,
Thank you for your feedback. There isn't a possibility for that to be changed with Amelia's current built-in features, unfortunately. Please suggest that as a feature request here so it can be considered in the future.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help.