We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2516018
Google Integrations Issues
Closed

Comments

  •  5
    Sajan Nair started the conversation
    August 24, 2020 at 5:53pm

    Dear Friend, 

    I find the following issues. Thanks for your help in advance: 

    1. While my employees try to connect with gmail (for calendar integration) google says my website is not safe and recommends that they go back to safety by aborting the integration
    2. Two of my employees are reporting (and I have personally checked both their emails) that they are receiving emails for appointment cancellation and rescheduling but not appointment approved/booked. I have marked all emails to come to my address so I know that these emails are being generated however it is not going to their email 
    3. I have integrated zoom and have configured the notifications however when an appointment is booked I see that a google appointment with a google meet link also is going to customers

    Awaiting your kind help. 

    Warm Regards, 
    Sajan

  •  2,576
    Aleksandar replied
    August 25, 2020 at 11:19am

    Hello Sajan

    1. If you're referring to this:

    Selection_999547-300x258.png

    This is happening because the verification is not yet complete, and you simply need to click on “Advanced” and then on “Go to your-website (unsafe)“, and you will be redirected to the next screen where you need to allow Amelia to access the calendar.

    Selection_999545.png

    Once the Calendar is connected the Google button will change in color and offer an option to “Sign out from Google“, so you’ll know if the synchronization is working.

    Selection_999548.png

    2. The emails can't work selectively. If you're receiving these emails, so are they. There's a possibility, though, that they are going to their SPAM folder. Can you ask them to check that?

    3. Google implemented Meet on their own, and it's not something that can be excluded from Amelia. You need to disable it in your Google Account.


    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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