We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi there,
Can free orders or appointments and event that have $0 in value by pass the checkout screen.
I don't need all these orders going to woocommerce only the paid ones.
Also can we remove the free label from the events?
Thanks,
Hello Sheldon,
You can have the on-site payment option for the services that have price 0, you just need to edit one option in your database. So, in this case the payment won't go to WooCommerce, it will use the Amelia on-site payment option.
When you go to your database you need to find and open the wp-options table (it can have different prefix depending on your database) , and find the option amelia_settings in it. Then please edit this option and when you find property 'wc:' there you need to set true for the 'onSiteIfFree' parameter instead of false, like here:
"wc": { "onSiteIfFree": true, }If you have any further questions feel free to ask.
Thank you works perfectly......please give me a heads up when the phone number issue is fixed....you can close this ticket...
Sheldon
You are welcome. Glad to see that, thank you for letting me know.
We will notify you.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help.