Having a very strange problem. Below is a description and attached is a Word Document with screenshots of all the pertinent settings. I hope we can resolve this quickly as I am behind schedule on this project.
No matter how The Default Appointment Status is set in General Settings and Edit Services windows, as Approved or Pending, the services are listed on the Appointment page as Pending. And the emails that get sent say that the appointments are pending and waiting for confirmation.
Then I change them to approved on the Appointments Page ,but no email notifications are sent to either the employee or the customer about the change in status. (which I shouldn't have to do because the should have been set to Approved when the customer made them)
BUT after I approve the appointments they are then listed on my Zoom Account.
Could you please tell me what is the Minimum capacity of the Services that you have in Amelia? If you have set min capacity to some capacity greater than 1 , the appointments will have Pending status until the min capacity is reached, even though the Default status is set to Approved.
Am I correct in assuming that if I return the minimum capacity for the class to greater than one I will not be able to approve the meeting until that minimum capacity is met? Which is why i could not approve the meetings after they were made?
You can approve the pending appointments in the back-end even though the minimum capacity is not met, I've just tested this on our website (version 2.9 of Amelia). Was this not the case for you? You couldn't approve them?
Hi,
Having a very strange problem. Below is a description and attached is a Word Document with screenshots of all the pertinent settings. I hope we can resolve this quickly as I am behind schedule on this project.
Thank you for your time and help - Dave Mongillo
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No matter how The Default Appointment Status is set in General Settings and Edit Services windows, as Approved or Pending, the services are listed on the Appointment page as Pending. And the emails that get sent say that the appointments are pending and waiting for confirmation.
Then I change them to approved on the Appointments Page ,but no email notifications are sent to either the employee or the customer about the change in status. (which I shouldn't have to do because the should have been set to Approved when the customer made them)
BUT after I approve the appointments they are then listed on my Zoom Account.
Hello Dave,
Could you please tell me what is the Minimum capacity of the Services that you have in Amelia? If you have set min capacity to some capacity greater than 1 , the appointments will have Pending status until the min capacity is reached, even though the Default status is set to Approved.
Hello Marija,
Thank you!!
This was making me nuts.
Love the plugin so far, hoping it goes smoother now.
Thanks again!!!!
Dave Mongilo
You are welcome, Dave.
Glad to see you like Amelia
You are welcome, glad I could be of help!
If you have any other questions or concerns feel free to open a new ticket and we will gladly help.
HI Marija,
Am I correct in assuming that if I return the minimum capacity for the class to greater than one I will not be able to approve the meeting until that minimum capacity is met? Which is why i could not approve the meetings after they were made?
Should have asked this earlier
Hi Dave,
You can approve the pending appointments in the back-end even though the minimum capacity is not met, I've just tested this on our website (version 2.9 of Amelia). Was this not the case for you? You couldn't approve them?