We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2514204
Plugin not working
Closed

Comments

  •  1
    Sanjay started the conversation

    i have created booking page with "[ameliabooking]" , but not displaying anything.

    Also, not able to create location, in location page nothing is working. is it mendatory to create location?

  • [deleted] replied

    Hello Sanjay,

    Could you please tell me do you get the endless loading for the Amelia shortcode?

    When you just get the spinning wheel, without it ever loading, it usually indicates that you're missing one of the following:

    • Category and service
    • Employee
    • Employee is not assigned to a service
    • Employee doesn't have working hours configured

    So please check if you configured these.

    Could you tell me how is it not working? What issues do you have? If you don't provide Google Maps Api key in Amelia General settings you can't save addresses for Locations only Names.