We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2512990
caching issue
Closed

Comments

  •  2
    Rochelle test Victor started the conversation
    August 21, 2020 at 2:33pm

    Hi,

    I have successfully created a form using Serialized PHP array.  I am having a lot of caching issues however.  

    1) If I make a change to the PHP file and reload, it doesn't take the changes.  I have to rename the original PHP file and then reload.

    2) If a change is made to the data on the database, the table doesn't reflect this unless I make a new php file and reload.

    I am using WPEngine which may be part of the caching issue.  
    Is there a cookie that I can tell WPEngine to exclude?

    Is this a shortcoming of making a table with this method?

    Thanks in advance,

    Rochelle

  •  2,576
    Aleksandar replied
    August 24, 2020 at 12:12pm

    Hello Rochelle

    As soon as you add new data to the source file, and refresh the page where you see your wpDataTable, it should be visible.

    Caching may be the issue, but it shouldn't be happening. These tables are linked to the source file, so they shouldn't be saved in the database (can you explain what table you're looking at in the database?), only in wp_wpdatatables_columns and wp_wpdatatables, where you can see the structure and settings of the table, and the source URL which is used.

    So, every time you refresh the table, the plugin is pulling the data from the source file. What happens if you temporarily deactivate WP Engine? Does it work then?

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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