Hello Stine Bjerregaard,

Cron setup depends on your server configuration, there are many ways to set it up so you can ask your hosting how to setup a cron on your website or you can check out a tutorial on how to set up cron at this link.

If you are not familiar with this, our suggestion is for your to  use the plugin WP Crontrol for creating a cronjob.

This is the instruction on how to create the cron for Amelia using it:

In the Tools -> Cron Events admin panel, click on the “Add PHP Cron Event” tab underneath the cron event table.

In the form that appears, enter the schedule and next run time in the boxes. The event schedule is how often your event will be executed. In the “PHP code” area, enter the PHP code that should be run when your cron event is executed. Please insert this:

file_get_contents("https://yourwebsite.com/wp-admin/admin-ajax.php?action=wpamelia_api&call=/notifications/scheduled/send");

You don’t need to provide the PHP opening tag (<?php).

Please replace “https://yourwebsite.com” with your real web address.

If you don’t see a good interval, then add one in the Settings -> Cron Schedules admin panel or click on the link “Manage Cron Schedules”. You will find an example of how you can make custom interval inserting:

• Interval name
• Interval(in seconds)
• Display name

and click “Add Cron Schedules” and it will be added.

When you made custom interval you need to go back to  Tools -> Cron Events admin panel and click on the “Add PHP Cron Event” tab underneath the cron event table where you will insert that custom interval and all other fields that are described above. After clicking on “Add PHP Cron Event” it will be added on Event table and you are done.

Hello Stine,

Could you please check have you set your timezone in your WordPress General Settings , as this setting applies to Amelia as well. But this shouldn' t happen if they weren't sent at all , could you please check with your hosting is the cron working well on the website, is it called each 15 minutes, they can check the cron log? Also, when you change anything or book appointments please make sure that this time passes before the notification i s sent as the cron is called at specified times ( if you set it to 15 then on each 15 minutes).

Also, do the other email notifications ( that don't require a cron) work well in Amelia ? Are they all sent and received?

It looks OK, I am not sure about that curl at the beginning, but this cron setup depends on server configuration so it is probably coming from there, we don't know the cron setup for all servers unfortunately. 

You can try out the WP crontrol plugin using the instructions we explained in our FAQ section https://wpamelia.com/faq/ , and if that doesn't work either it is definitely some issue with the cron. 

Also, you can try changing the cron to this, before trying out the plugin, some users found it helpful:

*/15 * * * * wget -q -O - "https://www.yourwebsite.com//wp-admin/admin-ajax.php?action=wpamelia_api&call=/notifications/scheduled/send"

This 

*/15 * * * * https://www.yourwebsite.com/wp-admin/admin-ajax.php?action=wpamelia_api&call=/notifications/scheduled/send

Is replaced with this

*/15 * * * * wget -q -O - "https://www.yourwebsite.com//wp-admin/admin-ajax.php?action=wpamelia_api&call=/notifications/scheduled/send"

Again I am not sure about that curl maybe it is needed for your server, but you can try this out. 

Then it must be that the cron configuration on your server doesn't support that format. 

Just change the Next run option to Now or choose the current time for the cron you made , so it works from now and so on on each 15 minutes. You shouldn't choose there the time that you set on the Amelia -> Notifications page for the Reminder notifications time.

Please let me know of the outcome.

Yes, that option is for setting up when the cron job will start working, and the cron will recur now on 15 minutes, so at the time you specified for the Reminder notifications it will call out the notifications to be sent (for appointments that are booked for the next day). 

cron is a Linux utility which schedules a command or script on your server to run automatically at a specified time and date. A cron job is the scheduled task itself. Cron jobs can be very useful to automate repetitive tasks like this one in our plugin for the notifications.