We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi!
This product isn't functioning at all! I've already presented a ticket because I can't edit a table from MariaDb.
It's impossible to edit a table from Excel. WpDataTables doesn't present the "EDIT" option in the development phase:
NO EDIT BUTTONS!
Please, I need help and a solution.
Thank you!
Hello Juan Carlos
If you're referring to tables linked to an Excel file, you cannot edit those tables.
Like it says in our documentation:
Tables linked to an existing Excel file are not editable, nor are they saved in the database.
If you imported the file, however, you will be able to edit the table, because the plugin will create a new manual table, and it will no longer be linked to the Excel file, so changes made in the file will not be referenced in the wpDataTable, or vice-versa.
The product is functioning as advertised, and we don't have any issues with built-in features. If you can't edit manual tables, make sure you have enabled editing in the "Editing" tab above the table, but if I'm not mistaken, you were trying to edit linked files, correct?
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thank you very much Aleksandar for your help. I could do it
now.
You're welcome, Juan Carlos
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi!
How do I close a ticket?
Thank's!
Hello Juan Carlos
It closes itself after a week of no-replies, but I'll close this one manually.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables