As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
When someone replies to an SMS text message, where does the reply go to?
Hello Phil,
The SMS responses go to our system, and there isn't a possibility of changing that in Amelia, unfortunately.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help.
So are they retrievable via email?
No, they aren't, unfortunately, it is a one way (no-reply) system.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help.