If a client books an appointment and pre-pays via PayPal, and I need to cancel the appointment, does the Amelia software automatically refund the client after I cancel or do I need to process the refund manually through PayPal?
There isn't a possibility to automatically refund customers from Amelia with the plugin's current built-in features, unfortunately. You need to manually do the refunds in PayPal for the cancelled appointments.
If you have any further questions feel free to ask.
Phil, Woocommerce, which is free, processes refunds automatically. I know it doesn't provide bookings out of the box but I thought I would mention it because I think it is shocking that Amelia doesn't. I manage Amelia accounts for clients so understandably I don't have access to their Paypal account, so I can't offer refunds.
If a client books an appointment and pre-pays via PayPal, and I need to cancel the appointment, does the Amelia software automatically refund the client after I cancel or do I need to process the refund manually through PayPal?
Hello Phil,
There isn't a possibility to automatically refund customers from Amelia with the plugin's current built-in features, unfortunately. You need to manually do the refunds in PayPal for the cancelled appointments.
If you have any further questions feel free to ask.
Okay, thank you.
You are welcome, Phil.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help.
Phil, Woocommerce, which is free, processes refunds automatically. I know it doesn't provide bookings out of the box but I thought I would mention it because I think it is shocking that Amelia doesn't. I manage Amelia accounts for clients so understandably I don't have access to their Paypal account, so I can't offer refunds.