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Okay
  Public Ticket #2511701
Cancellations/Refunds
Closed

Comments

  • Phil Carson started the conversation

    If a client books an appointment and pre-pays via PayPal, and I need to cancel the appointment, does the Amelia software automatically refund the client after I cancel or do I need to process the refund manually through PayPal?

  • [deleted] replied

    Hello Phil, 

    There isn't a possibility to automatically refund customers from Amelia with the plugin's current built-in features, unfortunately. You need to manually do the refunds in PayPal for the cancelled appointments. 

    If you have any further questions feel free to ask.


  • Phil Carson replied

    Okay, thank you.

  • [deleted] replied

    You are welcome, Phil. 

    If you have any other questions or concerns feel free to open a new ticket and we will gladly help.

  •  3
    Nico Morgan replied

    Phil, Woocommerce, which is free, processes refunds automatically. I know it doesn't provide bookings out of the box but I thought I would mention it because I think it is shocking that Amelia doesn't. I manage Amelia accounts for clients so understandably I don't have access to their Paypal account, so I can't offer refunds.