We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I'm trying to test the plugin by just making a fake event but it's impossible to go trough the process. I can't add more then one event in the backend & it's impossible to confirm the participation to an event in frontend..
After digging further I noticed that I wasn't able to ad new crew members either ... Setting everything up in the window but when clicking on "ad event" our "ad teacher", nothing happens..
Hello Basile
Thank you for your purchase, and sorry to hear you're having issues.
This issue is probably linked to some permissions in your admin role. Did you maybe try to book an appointment or an event as a customer while still logged into your admin account?
Please provide me database access credentials (phpMyAdmin or cPanel), and a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party.
You can write credentials here just check Private Reply so nobody can see them except us.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
@Aleksandar ? Can i Have an update about this ticket ?
Hello Basile
Sorry for the late response. We're not working on weekends, and we have a lot of tickets coming in, so our response times are longer than usual.
Unfortunately, I couldn't log into your cPanel, but fortunately WP phpMyAdmin plugin worked great. Did you migrate the website recently? I'm asking because the issue here were the foreign keys in your database.
Your database prefix is "wp6d_" and 95% of foreign keys in the database were referencing "wp_" prefixed tables, so this is why you weren't able to get the plugin working correctly.
I modified all 40 database tables, and all foreign keys in there, so everything should be working well now. Please feel free to test the plugin on your website, but it should all be fine now.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables