hi 

We have a new problem.  The appointment bookings wont complete.  All the things on the website are the same except the new employee I added yesterday and an extra hour on a service at the end of the day - neither of which we are trying to use here - clients are calling all saying they try to make a booking and after pressing button to post booking form it just sits with the rotating logo and does not complete.

Wordfence on the wordpress site has mentioned a file

sorry.  File cpanel mentions is  xmlrpc.php.

Is this file needed for Amelia?

There is a plugin to turn it off but don't know if that is the problem I've pasted the cpanel error

Wed Aug 19 05:24:52.882177 2020] [access_compat:error] [pid 3179:tid 4751787616####] [client 5.62.35.##:####] AH01797: client denied by server configuration: /home/ezeexxxx/public_html/xmlrpc.php

This problem is in the front end as we can still see and add appointments and add clients to the existing appointments in the backend,

Fixed

I ended up deleting HTACCESS file in cpanel and saving the permalinks from the WP site to create a new one.  All came back.

Just an addition, before the original fault 2 days ago I had added a url for a page to go to after booking, I put in the same page as it could have been on (on my site Gym Booking page / or Class Booking Page).  Now before resolving issue I had taken these redirects back out and it still didn't work.  So i then did the HTACCESS delete.  Once it was working again and thinking that the redirect would not be the issue, I put it back on one service, and low and behold the fault re-occurred, so took out the redirect and again had to delete the HTACCESS file and it worked.

It may not be the reason but was very coincidental if not.

Regards

Neil