We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
We just needed to import data from csv files, can you provide an update on the ETA for the import data functionality.
I see it is as planned (https://wpamelia.cnflx.io/public/ideas/3120) but can you please provide an ETA or any alternative for that functionality?
Can we use the https://wordpress.org/plugins/wp-all-import/ plugin to import schedules?
Hello Hugh
I am sorry, but I don't have an ETA on that. Our developers are working on some priority tasks at the moment, and when they are done with those, they will switch to the other planned features.
There are no known plugins that would allow you to import anything into Amelia, since it has 40 database table, connected by foreign keys, so simply importing data in one table is not going to be enough.
Kind Regards,
Aleksandar Vuković
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
We are using this tool for uploading hockey games schedule and it's season now and we need this import function asap. How can we get this import function?
Hello Hugh
I'm sorry, sir, but we don't develop new features based on a single customer's request. We have a feature request, and you can see this feature that you're requesting is one of the few that are planned for the upcoming period.
I will reach out to our developers about this, and ask them if they can speed it up, but I can't promise anything, since (like I mentioned) it's not as simple as importing the data into one table. The feature has to create foreign key constraints while its importing data.
Personally, I hope it will be implemented in our next update, but again - I can't promise that.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables