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This is part of an ongoing discussion about this problem. Email replies are not accepted and was redirected to login here...
SUMMARY: I am a first time user of Amelia. I installed it and set it so my freelance tutoring clients can book lessons with me from their respective countries. After exchanges with "Marija", I made adjustments to my WP dashboard and Amelia so I can set my available time in my local time and my clients can see this and book based on their time zone.
I am using the latest build of Amelia as of Aug 16th, 2020 11:29AM US EST (Detroit, IP address states Ypsilanti, UTC is currently UTC -4 according to: timeanddate.co, worldtimebuddy.com, Windows 10 calendar taskbar, let me repeat same time and date as stated).
My issue is STILL not resolved. I have:
Established the time zone on my WP Dashboard is my local UTC
My appointment availability times are in local time
Amelia is set to detect clients' times zones by IP address
-attached are screen shots.
I will NOT set default time zone to US because I want my international clients to see the time in their times zones
I will NOT require my clients to add their phone number for every instance they need to set an appointment. My clients frequently make appointments and this is completely, categorically an impossible demand on their time and patience.
What are some solutions to my issue?
Hello John Bellows,
If you enabled the option (like I see you did in the screenshots) Show booking slots in client time zone in Amelia -> Settings -> General, customers will see the available employees' work hours that you created in the back-end calculated/transferred to their own timezone.
The option Default phone country code: has nothing to do with this, it is in relation to the phone field only - the country code for the phone - it has nothing to do with the time slots/timezones.
But I see where the confusion might be coming from - the available time slots are set by configuring the Employees' work hours, not the company work hours in Amelia -> Settings. And I see you sent a screenshot of the Company work hours. So please configure your employees' work hours and let me know if this solved the issue.
Ah! I see what you mean. I updated availability based on employee (me). Its late at night for my clients so I will have to wait until tomorrow for them to test it. Thank you so much.
You are welcome, John.
Hope this solves the issue. Let me know if you still have issues with this.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help.
It looks like this issue is resolved. There is a new one, but I will open a new ticket for that one. Thank you for your help
Glad to see that, John. Thank you for letting me know.
You are welcome.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help.