The area in Setting is greyed out and has a link saying I have to buy the product - it WON'T ALLOW ME TO ENTER THE PURCHASE CODE (BUG in your software....)
Apologies for replying a bit later, we don't work on weekends.
Unfortunately, the update to full version from Lite can't be done with only entering the purchase code in the provided field.
The Lite version needs to be deactivated/deleted, and the full version installed to be able to activate the license and use all features of the plugin.
My suggestion is to update the plugin manually by following these steps:
1) Download the zip from our store or from the email that you received when you made the purchase
2) Use FTP to open /yourwordpressfolder/wp-content/plugins
3) Delete existing ameliabooking folder
4) Upload previously downloaded ameliabooking folder through FTP to plugins folder (unzip it)
5) Go to WP-admin panel, open Plugins section
6) Deactivate Amelia Plugin, and then activate it again
If you are using hosting where you are not allowed to your FTP then follow those instructions:
1) Download the zip from our store or from the email that you received when you made the purchase
2) Delete Amelia plugin from WordPress Plugins page
3) Click on Add new on Plugins page
4) Click on Upload plugin on Plugins page
5) Choose previously downloaded ameliabooking zip file
6) When uploading is done, please Activate Amelia plugin
7) Clear server and browser cache.
Please note that if you delete plugin from Plugins page you WILL NOT lose your data, because it is already saved in your database.
Please note that our plugin have a size of around 8 MB so if yo are not able to upload the plugin through WordPress plugins page, then you need to increase following:
upload_max_file size,
post_max_size ,
max_execution_time
You should be able to find these values in your php.ini file or on your hosting panel. If you can't find it yourself please ask your hosting provider to provide it.
If you have any other questions or concerns don't hesitate to ask,
OK - Let me break it down for you - and thanks for 'trying' to be 'clear'.... I do appreciate it - but, you guys are not yet 'getting it'.
My suggestion is to update the plugin manually by following these steps:
1) Download the zip from our store or from the email that you received when you made the purchase
DONE - NOT A PROBLEM
2) Use FTP to open /yourwordpressfolder/wp-content/plugins
FIRST MISTAKE - I DON'T KNOW WHERE THE 'FTP' IS, AND HOW TO PUT THE FILE THERE, AND I SHOULDN'T HAVE TO.
So, I went to the Plugins Area of my wordpress and tried to upload the file from the download - it failed, I removed the Amelia Lite, and tried again, it failed, I can't upload it from the Wordpress Plugin Area - and that's just not really acceptable plugin behavior - I haven't had to go into my Domain Files and manully put it in some specific place that I don't feel comfortable messing with.
Now, I have to call my Hosting company and try to find out where the heck is this area; I tried, and it asked me to set up a new FTP Area - I did that, but, I don't know how to maneuver myself through that process - and WHY SHOULD I?.... I Shouldn't, your software should be uploadable from the plugin area, and I shouldn't have to go in and delete another version - that is a bug - it needs to be compatible with itself as an upgrade
You are making it hard for a person to buy and use your product - I tried to originally buy your product direct from all the areas on the Lite Version = and it wouldn't let me buy it from there.... Just Bad Business Processes.... if you took all the time to identify what I COULDN'T get unless I bought the premium - why don't you let me buy it from that area? No Brainer!
3) Delete existing ameliabooking folder
And WHY should I have to do this? Write some code to prevent the user from this step......
4) Upload previously downloaded ameliabooking folder through FTP to plugins folder (unzip it)
What? Another step?... Not cool
5) Go to WP-admin panel, open Plugins section
NOW I have to go back to the Plugins section (of WordPress of course although it is not specifically mentioned - you guys know this and it's easy for you - but, not for a person that just wants to use it in WordPress without all the workarounds)
6) Deactivate Amelia Plugin, and then activate it again
Seriously? Now this is just a ridiculous thing to ask your users....
7) Clear server and browser cache
And... how do I do this... what the heck..... and Why? I haven't had to do ANY of this stuff in the past to buy, get, use a plugin.......
At this point, I'm just pissed off... and I shouldn't have all these bad feelings toward your product - since, I really think it looks cool to use! Will it be though?..... I'm wondering now if I just need to move on and get a refund..... and be a disatisified customer. ???
These are the only two ways Amelia can be installed on your website.
If it can't be installed using the WP Plugins upload option it can be because of this:
Amelia has a size of around 8 MB so if you are not able to upload the plugin through WordPress plugins page, then you need to increase the following:
upload_max_file size,
post_max_size ,
max_execution_time
You should be able to find these values in your php.ini file or on your hosting panel. If you can't find it yourself please ask your hosting provider to provide it.
So, you can ask your hosting about that.
Or you need to go through the installation process through FTP. Some hosting providers/servers allow adding Plugins only through FTP, not the Plugins page, and because of that we provided the instructions for that as well.
We are sorry to see you don't like the installation process of Amelia, but that is the way to install it on your website.
If you have any further questions feel free to ask.
The area in Setting is greyed out and has a link saying I have to buy the product - it WON'T ALLOW ME TO ENTER THE PURCHASE CODE (BUG in your software....)
Hello Diana,
Apologies for replying a bit later, we don't work on weekends.
Unfortunately, the update to full version from Lite can't be done with only entering the purchase code in the provided field.
The Lite version needs to be deactivated/deleted, and the full version installed to be able to activate the license and use all features of the plugin.
My suggestion is to update the plugin manually by following these steps:
1) Download the zip from our store or from the email that you received when you made the purchase
2) Use FTP to open /yourwordpressfolder/wp-content/plugins
3) Delete existing ameliabooking folder
4) Upload previously downloaded ameliabooking folder through FTP to plugins folder (unzip it)
5) Go to WP-admin panel, open Plugins section
6) Deactivate Amelia Plugin, and then activate it again
7) Clear server and browser cache
___________________________________________________________
If you are using hosting where you are not allowed to your FTP then follow those instructions:
1) Download the zip from our store or from the email that you received when you made the purchase
2) Delete Amelia plugin from WordPress Plugins page
3) Click on Add new on Plugins page
4) Click on Upload plugin on Plugins page
5) Choose previously downloaded ameliabooking zip file
6) When uploading is done, please Activate Amelia plugin
7) Clear server and browser cache.
Please note that if you delete plugin from Plugins page you WILL NOT lose your data, because it is already saved in your database.
Please note that our plugin have a size of around 8 MB so if yo are not able to upload the plugin through WordPress plugins page, then you need to increase following:
upload_max_file size,
post_max_size ,
max_execution_time
You should be able to find these values in your php.ini file or on your hosting panel. If you can't find it yourself please ask your hosting provider to provide it.
If you have any other questions or concerns don't hesitate to ask,
OK - Let me break it down for you - and thanks for 'trying' to be 'clear'.... I do appreciate it - but, you guys are not yet 'getting it'.
My suggestion is to update the plugin manually by following these steps:
1) Download the zip from our store or from the email that you received when you made the purchase
DONE - NOT A PROBLEM
2) Use FTP to open /yourwordpressfolder/wp-content/plugins
FIRST MISTAKE - I DON'T KNOW WHERE THE 'FTP' IS, AND HOW TO PUT THE FILE THERE, AND I SHOULDN'T HAVE TO.
So, I went to the Plugins Area of my wordpress and tried to upload the file from the download - it failed, I removed the Amelia Lite, and tried again, it failed, I can't upload it from the Wordpress Plugin Area - and that's just not really acceptable plugin behavior - I haven't had to go into my Domain Files and manully put it in some specific place that I don't feel comfortable messing with.
Now, I have to call my Hosting company and try to find out where the heck is this area; I tried, and it asked me to set up a new FTP Area - I did that, but, I don't know how to maneuver myself through that process - and WHY SHOULD I?.... I Shouldn't, your software should be uploadable from the plugin area, and I shouldn't have to go in and delete another version - that is a bug - it needs to be compatible with itself as an upgrade
You are making it hard for a person to buy and use your product - I tried to originally buy your product direct from all the areas on the Lite Version = and it wouldn't let me buy it from there.... Just Bad Business Processes.... if you took all the time to identify what I COULDN'T get unless I bought the premium - why don't you let me buy it from that area? No Brainer!
3) Delete existing ameliabooking folder
And WHY should I have to do this? Write some code to prevent the user from this step......
4) Upload previously downloaded ameliabooking folder through FTP to plugins folder (unzip it)
What? Another step?... Not cool
5) Go to WP-admin panel, open Plugins section
NOW I have to go back to the Plugins section (of WordPress of course although it is not specifically mentioned - you guys know this and it's easy for you - but, not for a person that just wants to use it in WordPress without all the workarounds)
6) Deactivate Amelia Plugin, and then activate it again
Seriously? Now this is just a ridiculous thing to ask your users....
7) Clear server and browser cache
And... how do I do this... what the heck..... and Why? I haven't had to do ANY of this stuff in the past to buy, get, use a plugin.......
At this point, I'm just pissed off... and I shouldn't have all these bad feelings toward your product - since, I really think it looks cool to use! Will it be though?..... I'm wondering now if I just need to move on and get a refund..... and be a disatisified customer. ???
You are welcome, Diana.
These are the only two ways Amelia can be installed on your website.
If it can't be installed using the WP Plugins upload option it can be because of this:
Amelia has a size of around 8 MB so if you are not able to upload the plugin through WordPress plugins page, then you need to increase the following:
upload_max_file size,
post_max_size ,
max_execution_time
You should be able to find these values in your php.ini file or on your hosting panel. If you can't find it yourself please ask your hosting provider to provide it.
So, you can ask your hosting about that.
Or you need to go through the installation process through FTP. Some hosting providers/servers allow adding Plugins only through FTP, not the Plugins page, and because of that we provided the instructions for that as well.
We are sorry to see you don't like the installation process of Amelia, but that is the way to install it on your website.
If you have any further questions feel free to ask.