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  Public Ticket #2503890
How to Activate?
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Comments

  • Diana started the conversation

    I Purchased Amelia through WPBeginner.com  - and I don't know how to install it (I already installed the free plug in = but, don't see a  place to activate the paid account)......

  • [deleted] replied

    Hi Diana,

    Thanks so much for choosing Amelia!

    I believe that you got the code for the discount from WPBeginner, but bought on our website? After the purchase you should have got the email with the plugin, purchase code and credentials for TMS Store. 

    If you have Amelia free version, you need to delete it and instal premium version. De detailed instruction is here: https://wpamelia.com/lite-upgrade/

    Have a great day,

  • Diana replied

    Yes Nevena - I expected to receive the email response.. but didn't... that is why I am contacting you......

  • Diana replied

    My email is [email protected] - and I didn't receive any 'confirmation' or receipt of any kind... makes me nervous .....

  • [deleted] replied

    Hi,

    I Have just resent the email to [email protected], please check your spam folder as well. 

  • Diana replied

    I just checked my bank account for the charge - and it is showing up - as 'Paddle.net'   i t shows  

    paddle.net* PADD   (Those are the exact words)  I am going to call my bank and cancel this if this is fraudulent.... I didn't get anything that gives me confidence that this is real......

    I looked it up and here is the website:  https://paddle.net/contact

  • Diana replied

    OK - I got it.... ( prior it wasn't sent - and it wasn't in my Spam)  Thanks....

    Now I will move forward, and thanks for your help!

    But, please forward an FYI for Requirements for your process - You need to have a bit more verbage to assure people of the 'next steps' especially in the payment process i.e. a 'Soon you will get ...... in your ..." type thing or SOMETHING... There is too much fraudulent activity nowadays - and you want to give confidence at every step of the process for me to be able to recommend you!!!!!!!  Have a nice weekend...

  • [deleted] replied

    Hi Diana,

    Yes, Paddle is our payment provider, thy are secure and confidential well know payment provider and they are handling all the transactions. 

    Thanks for sharing your experience, I will definitely forward this to the team.

    Have a great weekend ahead.