We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2501766
hide customer email
Closed

Comments

  •  3
    Rafal started the conversation
    August 12, 2020 at 12:24pm

    Hi, 

    Is it possible to hide the customer email in the employee dashboard?

    Also, is it possible for both the client and employees to be notified when the manager assigns different employee to the customer on an already accepted meeting?

  •  1
    Hasan replied
    August 12, 2020 at 1:53pm

    + 1 hide the customer email in the employee dashboard

  • [deleted] replied
    August 13, 2020 at 2:28pm

    Hello Rafal, 

    Thank you for your purchase.

    No, there isn't a possibility of hiding the customer email address with the Amelia's current built-in features. Maybe with adding custom CSS, please try with adding this format HTML to the page where you have your Amelia Employee panel shortcode: 

    <style>
    
.am-cabinet-collapsed-content div:nth-child(2) > div > div:nth-child(2) 
    
{display:none !important;}
</style>


    There isn't a possibility of email notifications if the employee is changed in the appointment with Amelia's current built-in features. There is a notification when the appointment is rescheduled.

    If you have any further questions feel free to ask.

  •  3
    Rafal replied
    August 13, 2020 at 2:46pm

    That actually did it. Thank you!

    One more thing. The shortcode for either the client panel or the employee panel doesn't work unless I add another Amelia shortcode (booking, for instance) on the same page. 

    Do you perhaps know what that can be so?

    I've tried it on 2 different sites with different domains.

  •   [deleted] replied privately