We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2501290
Outlook Integration
Closed

Comments

  •  2
    Alex started the conversation
    August 12, 2020 at 5:59am

    Two questions for you tonight!

    1) We currently have Google integration enabled but would love to switch to Outlook, as our entire email and calendars system is run through office365. Is it possible to enable both simultaneously, or is this an either/or situation?

    2) Ont he Customers and Employee panels -- is there a way to set the default here to something other than the upcoming week? As hard as it is for me to believe, we've had several customers get confused by what they see as an "incomplete list" of "all my appointments." They're assuming it will show everything, rather than just one week's worth of things, and rather than fiddle with the settings, are coming straight to support. Which...heh...I'm certain you often have to deal with....but hopefully not here?!?

    Thanks as always!

  •  2,576
    Aleksandar replied
    August 12, 2020 at 8:52pm

    Hello Alex

    1. I haven't personally tested Outlook yet, but from the info I got from our Q/As (it's rather late here, 11PM, so no details were exchanged between us) you should be able to use both, it's not either/or.

    2. I completely understand what you mean, but unfortunately at the moment there's no way to change that. Our developers will be working on adding that feature in the future, and please do leave that as a feature suggestion on this page.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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