We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
We removed the prior version of Amelia and the attempted to install the most recent update, but it hit errors on both efforts. Reinstalled the prior version and it worked fine.
Here's the error that was generated:
An error of type E_COMPILE_ERROR was caused in line 128 of the file /var/www/wp-content/plugins/ameliabooking/ameliabooking.php. Error message: require_once(): Failed opening required '/var/www/wp-content/plugins/ameliabooking/vendor/autoload.php' (include_path='.:/opt/remi/php73/root/usr/share/pear:/opt/remi/php73/root/usr/share/php:/usr/share/pear:/usr/share/php')
Help is appreciated.
Hello Donald
It seems like you're missing the autoload.php file in the downloaded file. Can you unzip the file you downloaded and check if /wp-content/plugins/ameliabooking/vendor/autoload.php file is there.
If it's there, it could be that the whole path to that file is somehow wrong.
Please provide me FTP access credentials and a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party.
You can write credentials here just check Private Reply so nobody can see them except us.
Kind Regards,
Aleksandar Vuković
[email protected]
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