We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I was bought wp data table since 2 weeks and extensions wordpress propose an update of your product. I was activate my product but i can't update my extension. Can you explain me the process ?
Thanks for your back
Have a nice day
Hello CHASSASGNAC
Thank you for your purchase.
If you activated the license in wpDataTables settings/Activation, you should be able to activate it to 3.0.2 from your Plugins section.
If you're not able to do that, please go to Dashboard/Updates, and try from there.
However, if that doesn't work either, I'll ask you to please provide me a temporary wp-admin account, and FTP login credentials, so we can debug our plugin, and see why it doesn't work.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party.
You can write credentials here just check Private Reply so nobody can see them except us.
Kind Regards,
Aleksandar Vuković
[email protected]
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
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