We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I updated you plugin today and now it is a total mess. i can not open any pagges except settings, all the others are empty. i hope you can fix this today, otherwise we have a huge problem.
thanks
Hello Andrea,
I'm a client of Amelia. If it is affecting your business, why not consider rolling back to the previous version before someone from Amelia comes.
Good luck!
Sajan
Hello.
i installed a rollback plugin, but its not working.
so what can i do?
best wishes
Hello andreas
Upon activation, Amelia creates .js files in ../wp-content/plugins/ameliabooking/public/js/chunks/ folder (it also creates the CSS folder which is used for getting the styles of the front-end plugin), and they are cached by your website and browser.
Those files are related to all Amelia's front-end views (booking view, catalog view, search view, and so on), and they are named like this (for example):
amelia-booking-booking-d75fee1483afaeb1628f.js
When you update the plugin, those files are deleted and replaced with the new files, and their names change, so your cached page may still be looking for amelia-booking-booking-d75fee1483afaeb1628f.js while it is actually amelia-booking-booking-g35odd2568ljo9en25s2ef.js (again - an example).
Deleting the cache is not mandatory for all installations, but it can happen, like in your case.
So, please delete all cache from your website, and that should resolve the issue.
Kind Regards,
Aleksandar Vuković
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
still not working.
If you've upgraded to WP 5.5, that could be the problem. There are changes to jQuery and, for me, installing this plugin brought back all of the Amelia Admin pages:
https://wordpress.org/plugins/enable-jquery-migrate-helper/
Hello Mat
I personally updated both Amelia and WP using the dashboard, and had no issues whatsoever.
Thank you for sharing the plugin with me, though! If I run into similar issues with other customers, I'll be sure to recommend your solution.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables