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  Public Ticket #2499493
Installing Plugin
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  • Padraig started the conversation

    I installed your free version and then later purchased the full version of Amelia Booking. I followed the directions to install in WP but I get this failure message after the uploading/install:

    "Installing the plugin…

    Destination folder already exists. /var/www/wp-content/plugins/ameliabooking/

    Plugin installation failed."

    How do I install the full version without losing the information that I created in the free version?

    How do I get a successful install of the full version?

    ~ Thanks, Padraig


  • Padraig replied

    I deactivated/uninstalled Amelia Lite and uploaded/activated the Full Version. Upload was successful.

  • [deleted] replied

    Hello Padraig,

    Thank you for your purchase. 

    Glad to see you managed to find a solution for the issue you had. Thank you for letting us know. 

    Yes, the Lite version of Amelia needs to be deactivated/deleted in order for you to install the Full version. 

    If you have any other questions or concerns feel free to open a new ticket and we will gladly help.

  • Padraig replied

    Thank you, I appreciate your input. 

    I just posted another request for info on installing the newest rev of Amelia that was sent out today. Would be helpful for any new installs to have the process included in the email. ~ Thx

  • [deleted] replied

    You are welcome. 

    There are instructions for the installing/updating processes in our documentation, so please check them out. 

    If you have any other questions or concerns feel free to open a new ticket and we will gladly help.