As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay
  Public Ticket #2499493
Installing Plugin
Closed

Comments

  • Padraig started the conversation
    August 10, 2020 at 4:23pm

    I installed your free version and then later purchased the full version of Amelia Booking. I followed the directions to install in WP but I get this failure message after the uploading/install:

    "Installing the plugin…

    Destination folder already exists. /var/www/wp-content/plugins/ameliabooking/

    Plugin installation failed."

    How do I install the full version without losing the information that I created in the free version?

    How do I get a successful install of the full version?

    ~ Thanks, Padraig


  • Padraig replied
    August 10, 2020 at 5:54pm

    I deactivated/uninstalled Amelia Lite and uploaded/activated the Full Version. Upload was successful.

  • [deleted] replied
    August 11, 2020 at 11:35am

    Hello Padraig,

    Thank you for your purchase. 

    Glad to see you managed to find a solution for the issue you had. Thank you for letting us know. 

    Yes, the Lite version of Amelia needs to be deactivated/deleted in order for you to install the Full version. 

    If you have any other questions or concerns feel free to open a new ticket and we will gladly help.

  • Padraig replied
    August 11, 2020 at 8:23pm

    Thank you, I appreciate your input. 

    I just posted another request for info on installing the newest rev of Amelia that was sent out today. Would be helpful for any new installs to have the process included in the email. ~ Thx

  • [deleted] replied
    August 12, 2020 at 12:24pm

    You are welcome. 

    There are instructions for the installing/updating processes in our documentation, so please check them out. 

    If you have any other questions or concerns feel free to open a new ticket and we will gladly help.