As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
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Hi:
I cannot change the sms header. SMS header phone number appears. I want the name to appear.
Hello Yusuf Sevgili ,
Could you please tell me have you changed the Alpha Sender ID: on the Amelia -> SMS Notifications page (View profile option)? If you have and you still have numbers instead of that in the SMS notifications, it can be that this option isn't supported in your country. Could you please tell me what is your country so I can check that out?
My country is Turkey
Thank you, Yusuf. There isn't a possibility for setting up the Alphanumeric Sender ID for Turkey, unfortunately.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help.