The working hours for an employee and the front-end for booking a time slot (service) don't match.
An example: the employee's hours are until 9pm, but the bookable hours for the service on the calendar are only hourly up until 8pm. If I extend the employee's hours to 10pm the booking slot for 8pm-9pm appears
What other settings do I need to look at to fix this?
- WP timezone setting is correct
- Include service buffer is disabled
- Use service duration for booking slot is enabled
Issues like this can occur if your WordPress site is set to be in a different time zone. Since Amelia doesn't have any time zone settings, it inherits the time zone from WordPress. If your time zone is in UTC+/- format, please change it by selecting the city near you. Also, please check if you enabled "Show bookings in customer's time zone" in Amelia's General settings.
If you are in a different time zone than your WordPress site is, and you've enabled this option, the times on front-end will show available time slots in your time zone, which will be the time you set in back-end +/- the time difference (depending on where you are in regard to the time zone set in WordPress' General settings).
The working hours for an employee and the front-end for booking a time slot (service) don't match.
An example: the employee's hours are until 9pm, but the bookable hours for the service on the calendar are only hourly up until 8pm. If I extend the employee's hours to 10pm the booking slot for 8pm-9pm appears
What other settings do I need to look at to fix this?
- WP timezone setting is correct
- Include service buffer is disabled
- Use service duration for booking slot is enabled
Hello Nick
Issues like this can occur if your WordPress site is set to be in a different time zone. Since Amelia doesn't have any time zone settings, it inherits the time zone from WordPress. If your time zone is in UTC+/- format, please change it by selecting the city near you. Also, please check if you enabled "Show bookings in customer's time zone" in Amelia's General settings.
If you are in a different time zone than your WordPress site is, and you've enabled this option, the times on front-end will show available time slots in your time zone, which will be the time you set in back-end +/- the time difference (depending on where you are in regard to the time zone set in WordPress' General settings).
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
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Hi,
The WP time settings are set to London. I am located in England at the moment as too are people who are viewing the site.
The "Show bookings in customer's time zone" Is DISABLED.
(Can you merged ticket #2497065 with this one too please)
Hello Nick
I see you're already working with Marija on this, so please continue there. We do not have the possibility to merge tickets.
Can you first try updating the plugin to v2.9 (released yesterday), and check if the issue is resolved?
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables