We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
Support from my wp sent me here.
https://wordpress.org/support/topic/files-left-on-database-after-uninstall-2/#post-13213609
I still have some left over user roles i can’t delete on my site on another Plugin (ULTIMATE MEMBER).
wpamelia-manager
wpamelia-provider
wpamelia-customer
Please help
Thank you
Bogdan
HI Bogdan ( nice name
)
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
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Hello Bogdan ;)
The site is currently on my local PC. I don't have the possibility of giving you access.
Can you help is some other way ?
I did add another photo of some left over files in the uploads folder.
I still can't delete these user roles .
Thank you,
Kind regards,
Bogdan R
HI Bogdan,
Sorry for late response, we are not working on weekends.
Can you please go to your database and check in the wp users table if there are some leftovers with our user roles, try to delete them directly from database.
This issue will be fixed in the future updates.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Bogdan,
wp users table is now empty. Champ Camba recommend I install the User Role Editor plugin.
https://wordpress.org/plugins/user-role-editor/
But i have still files left on my db, a huge amount.
See photo attached of my phpmyadmin
If i delete them will i have a problem on my web site ?
Thank you.
Bogdan
HI Bogdan,
Are you still using the plugin or you deleted it from your site?
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Bogdan :) and thank you for your advice.
I have deactivated and deleted it long time ago.
It is frustrating to see all these tables in phpmyadmin.
Can I safely delete them ?
Kind regards,
Bogdan
Hi Bogdan,
If you deleted the plugin from the site you can delete the tables in phpmyadmin as well.
Tables that have Amelia prefixes.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thank you for your quick reply, Bogdan !
HI Bogdan,
You are welcome.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Bogdan,
I opened a new ticket with the same type of problem!
Please help me ! The client will kill me ! :(
https://tmsplugins.ticksy.com/ticket/2512668
Thank you !
Bogdan