We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello
SMS messages are not delivered to customers and the message balance is depleted in
Hello mohammed,
Thank you for your purchase.
I am not sure if I understood the issue quite well - could you please tell me have you recharged your SMS balance on the Amelia -> Notifications page? If yes, do you have appointments, if yes- what is the status of the SMS messages for these appointments when you go to Amelia -> SMS Notifications -> SMS History?
Yes, I have appointment and the status of the text messages has been delivered
But the message does not get across
Hello Mohammed,
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look, and let me know if we can book one test appointment.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.