We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I am currently on a client's website with the Amelia booking plugin.
This week my client came across an issue regarding the people not receiving information to change their appointment. Its says an e-mail link was supposed to be sent to them to change their appointment but no one is receiving any such email.
Can you help please?
I have attached the email that was sent from my client.
Hello Sean McPheeters,
Thank you for your purchase.
Email notifications that are sent from Amelia are the ones that you can see on the Amelia -> Notifications page. There isn't an email for rescheduling, but there is a possibility for sending links for thr Customer panel where customers can reschedule their appointments. If you are referring to this, you need to first create a Customer panel on one of your pages on the website by following the instructions here and then add the placeholder for the customer panel link (you will find it in the Placeholders list on the Amelia -> Notifications page) to the confirmation email notifications. So, when customers book an appointment in Amelia they will receive a confirmation email notification with a link to the Customer panel where they can manage their appointments.
If you have any further questions feel free to ask.