We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
A problem that I have with many booking plugins out there is that the time does not include a time zone.
On our website, we have coaches from different parts of the world that offer virutal consulting, so if they have a schedule with an opening at 7. Will the customer see 7 or will they see whatever time it is for them? Does Amelia tell the consumer prior to purchase what time zone it is in?
Hi Samuel,
Thank you for your interest in our plugin.
We have a time zone option that allows admin to set one time zone on the back-end and set working hours in that time zone and then customer to automatically see the time slots in his time zone by automatically recognizing the customer's time zone from the time on his local machine. However, at the moment we don't have option for each employee to set his own time zone so the time zone is set in front of the whole company. We have this feature on our To Do list and we plan to implement it in the future updates and it will probably work automatically as this one for the customers.
If you are interested I can contact you once we implement this option?
Best regards.