I have seen one or two public tickets on this topic, where the ticket was closed with the answer being that this will be resolved in a future update. Can you confirm that this is known and is (hopefully) being addressed in the next update?
Issue: An individual that makes a single appointment booking for a service that has 15 maximum capacity (aka. Group Booking) - this timeslot is now treated as "not available" on the admin backend and on the customer portal reschedule window.
Will our customers be able to reschedule their appointments soon and see that other group booking dates that have not reached maximum capacity yet are "available"?
Customers can reschedule their bookings the same, whether it is a single or a group appointment, so I am not sure if I understood the issue quite well. They can't reschedule the appointment for all of the customers, move the whole group appointment, if that is what you want to achieve.
Regarding admins rescheduling for one of the customers in a group appointment, it can't be done as a rescheduling since it is a group appointment, but they can remove the customers from one group appointment and add that customer to another appointment in the back-end., or create a new appointment for that customer.
Aleksandar mentioned he was able to replicate the issue and that the development team would be notified and a fix found soon. I am hoping that this fix is included in the upcoming update?
To confirm the issue:
Service: Yoga; Min. Capacity: 1, Max. Capacity: 15 (all other options set correctly)
Customer A books in to Yoga for August 15th 3pm.
Customer B books in to Yoga for August 17th 1pm.
Customer A is not able to reschedule to August 17th 1pm via the frontend customer portal as it shows as unavailable, but there are 14 spaces remaining and the public calendar [ameliabooking] allows the public to book in to those 14 spots perfectly. It is just a reschedule issue.
We released a new version of Amelia yesterday but this fix couldn't be implemented in it, unfortunately. The update was prepared when you opened this ticket and when I talked to the developers regarding this issue they misunderstood me, they thought it is some small change but then they realized it needs more time to be fixed. We apologize for this. I talked to them and we will see if it will be possible for us to send you the modified files when they fix this in the next couple of days.
Thanks for letting me know, and for not forgetting about this ticket; A1 customer service. That would be fantastic if the modified files could be sent to me in the next couple of days. I understand that the issue is more complex than just changing one or two lines of code. I look forward to hearing from you and the dev team when resolved.
You are welcome , Ciaran. Thank you, I am sorry that I provided misleading information to you because of the misunderstanding. Of course, I will get back to you as soon as I get some feedback from the developers regarding this matter.
Hope you are well. I understand that you and team have your hands full with many ongoing projects. Would you be able to provide me with an update on this matter, in your own time, please. Thanks.
There was more work with this change, and this is why it is taking longer for implementing unfortunately. With the minimum/max capacity, status change, etc. It is currently in a testing phase, so I assume it will be done soon. I will let you know as soon as it is done. Thank you for understanding.
Just to let you know that we released an update for Amelia today and this fix is included in it. Sorry for the wait.
You can update the plugin manually by following these steps:
If you have version 2.9 or a newer one please check if the option Delete plugin tables is disabled in Amelia -> Settings -> Activation before updating the plugin manually ( it is disabled by default, but just in case). If this option is enabled , deleting Amelia on the Plugins page will delete Amelia tables and data from the database as well.
2) Delete Amelia plugin from WordPress Plugins page
3) Click on Add new on Plugins page
4) Click on Upload plugin on Plugins page
5) Choose previously downloaded ameliabooking zip file
6) When uploading is done, please Activate Amelia plugin
7) Clear server and browser cache.
Please note that our plugin have a size of around 8 MB so if yo are not able to upload the plugin through WordPress plugins page, then you need to increase following:
upload_max_file size,
post_max_size ,
max_execution_time
You should be able to find these values in your php.ini file or on your hosting panel. If you can't find it yourself please ask your hosting provider to provide it.
If you have any other questions or concerns don't hesitate to ask,
Hi,
I have seen one or two public tickets on this topic, where the ticket was closed with the answer being that this will be resolved in a future update. Can you confirm that this is known and is (hopefully) being addressed in the next update?
Issue: An individual that makes a single appointment booking for a service that has 15 maximum capacity (aka. Group Booking) - this timeslot is now treated as "not available" on the admin backend and on the customer portal reschedule window.
Will our customers be able to reschedule their appointments soon and see that other group booking dates that have not reached maximum capacity yet are "available"?
Many thanks,
Ciarán
Hello Ciaran,
Customers can reschedule their bookings the same, whether it is a single or a group appointment, so I am not sure if I understood the issue quite well. They can't reschedule the appointment for all of the customers, move the whole group appointment, if that is what you want to achieve.
Regarding admins rescheduling for one of the customers in a group appointment, it can't be done as a rescheduling since it is a group appointment, but they can remove the customers from one group appointment and add that customer to another appointment in the back-end., or create a new appointment for that customer.
Hi Marija,
Thanks for the prompt response. I'm sorry, I should have been clearer. I have the exact same issue as per this ticket: https://tmsplugins.ticksy.com//ticket/2453328/ (first post)
Aleksandar mentioned he was able to replicate the issue and that the development team would be notified and a fix found soon. I am hoping that this fix is included in the upcoming update?
To confirm the issue:
Customer A is not able to reschedule to August 17th 1pm via the frontend customer portal as it shows as unavailable, but there are 14 spaces remaining and the public calendar [ameliabooking] allows the public to book in to those 14 spots perfectly. It is just a reschedule issue.
Thanks.
Hello Ciaran,
No worries, thank you for the clarification.
This isn't solved yet, unfortunately. I will check if it can be solved for the following update of the plugin and will let you know.
Hello Ciaran,
Just to let you know that this issue will be fixed in the following update of Amelia, that should be released pretty soon.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help.
That is fantastic. Thanks for getting back to me so fast. I look forward to the new update soon.
Best regards,
Ciarán
You are welcome, Ciaran.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help.
Hello Ciaran,
We released a new version of Amelia yesterday but this fix couldn't be implemented in it, unfortunately. The update was prepared when you opened this ticket and when I talked to the developers regarding this issue they misunderstood me, they thought it is some small change but then they realized it needs more time to be fixed. We apologize for this. I talked to them and we will see if it will be possible for us to send you the modified files when they fix this in the next couple of days.
Hi Marija,
Thanks for letting me know, and for not forgetting about this ticket; A1 customer service. That would be fantastic if the modified files could be sent to me in the next couple of days. I understand that the issue is more complex than just changing one or two lines of code. I look forward to hearing from you and the dev team when resolved.
You are welcome , Ciaran. Thank you, I am sorry that I provided misleading information to you because of the misunderstanding. Of course, I will get back to you as soon as I get some feedback from the developers regarding this matter.
Hello Marija,
Hope you are well. I understand that you and team have your hands full with many ongoing projects. Would you be able to provide me with an update on this matter, in your own time, please. Thanks.
Hello Ciaran,
There was more work with this change, and this is why it is taking longer for implementing unfortunately. With the minimum/max capacity, status change, etc. It is currently in a testing phase, so I assume it will be done soon. I will let you know as soon as it is done. Thank you for understanding.
Hello Ciaran,
Just to let you know that we released an update for Amelia today and this fix is included in it. Sorry for the wait.
You can update the plugin manually by following these steps:
If you have version 2.9 or a newer one please check if the option Delete plugin tables is disabled in Amelia -> Settings -> Activation before updating the plugin manually ( it is disabled by default, but just in case). If this option is enabled , deleting Amelia on the Plugins page will delete Amelia tables and data from the database as well.
1) Download the zip from our store
2) Use FTP to open /yourwordpressfolder/wp-content/plugins
3) Delete existing ameliabooking folder
4) Upload previously downloaded ameliabooking folder through FTP to plugins folder (unzip it)
5) Go to WP-admin panel, open Plugins section
6) Deactivate Amelia Plugin, and then activate it again
7) Clear server and browser cache
___________________________________________________________
If you are using hosting where you are not allowed to your FTP then follow those instructions:
1) Download the zip from our store
2) Delete Amelia plugin from WordPress Plugins page
3) Click on Add new on Plugins page
4) Click on Upload plugin on Plugins page
5) Choose previously downloaded ameliabooking zip file
6) When uploading is done, please Activate Amelia plugin
7) Clear server and browser cache.
Please note that our plugin have a size of around 8 MB so if yo are not able to upload the plugin through WordPress plugins page, then you need to increase following:
upload_max_file size,
post_max_size ,
max_execution_time
You should be able to find these values in your php.ini file or on your hosting panel. If you can't find it yourself please ask your hosting provider to provide it.
If you have any other questions or concerns don't hesitate to ask,