We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2494972
client rescheduling from control panel
Closed

Comments

  •  1
    Bianca Flood started the conversation
    August 5, 2020 at 2:57pm

    Hi,

    A client rescheduled their approved appointment via the control panel today. 

    It sent me an email but it automatically set the appointment to approved even though the default setting in general settings is pending.

    How can I change this so that when the client accesses the control panel to change their appointment it will put it in as pending.

  • [deleted] replied
    August 6, 2020 at 12:32pm

    Hello Bianca, 

    If the appointment is approved there isn't a possibility in Amelia of changing the status back to Pending if customers reschedule it. The default status option affects only new bookings in Amelia, not rescheduled appointments.

    I understand your use case, I will add this as a feature request to our list, so it can be considered for implementation in the future. 

    For now, if you don't want customers to reschedule their approved appointments (and them to be approved on the new time slot they choose) is to disable the rescheduling for customers completely in Roles settings. 

    If you have any further questions feel free to ask.