We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2491735
Wordpress Update caused issues
Closed

Comments

  •  2
    Jeff Desilva started the conversation

    Hi

    We've been running the plugin without any issues for a 18 months. We updated to the latest Wordpress (5.4.2) today and are experiencing some problems.

    I can't save settings. Clicking the Save button doesn't do anything.

    Clicking the Column List button doesn't show the columns. Though selecting individual columns via the table lets me view the column settings - but I can't save changes.

    There is text (tooltip text I think) displaying out of place (see screenshot )

    Tables still work fine on Front End

    thanks 




  •  2
    Jeff Desilva replied

    Just an update - the Debug Log shows this:

    I'm connecting to a mysql db on another server - the Test Connection says Successful and the tables are displaying data from it

    [02-Aug-2020 10:37:41 UTC] PHP Fatal error:  Uncaught Exception: There was a problem with your SQL connection - php_network_getaddresses: getaddrinfo failed: Name or service not known in /var/www/html/eict_portal/wp-content/plugins/wpdatatables/source/class.sql.php:49
    Stack trace:
    #0 /var/www/html/eict_portal/wp-content/plugins/wpdatatables/source/class.sql.php(39): PDTSql->sqlConnect()
    #1 /var/www/html/eict_portal/wp-content/plugins/wdt-powerful-filters/wdt-powerful-filters.php(443): PDTSql->__construct('WDT_MYSQL_HOST', 'WDT_MYSQL_DB', 'WDT_MYSQL_USER', 'WDT_MYSQL_PASSW...', 'WDT_MYSQL_PORT')
    #2 /var/www/html/eict_portal/wp-includes/class-wp-hook.php(287): WDTPowerfulFilters\Plugin::getFiltersDistinctValues('')
    #3 /var/www/html/eict_portal/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters('', Array)
    #4 /var/www/html/eict_portal/wp-includes/plugin.php(478): WP_Hook->do_action(Array)
    #5 /var/www/html/eict_portal/wp-admin/admin-ajax.php(175): do_action('wp_ajax_wdt_get...')
    #6 {main}



  •  2,576
    Aleksandar replied

    Hello Jeff

    Sorry to hear you're having issues with the plugin.

    This shouldn't be caused by WordPress update. I'm running 5.4.2 locally, and the plugin has been tested to work with the latest WordPress version.

    This does look like a conflict with another plugin, though, but I can't say much without taking a look. 

    Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. 

    You can write credentials here just check Private Reply so nobody can see them except us.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

    Rate my support

    wpDataTables: FAQ | Facebook | Twitter | InstagramFront-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | InstagramAmelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables

  •  2
    Jeff Desilva replied

    Hi Aleksandar

    You were right - It was a plugin conflict - WP Frontend Profile. I removed it and wpdatatables is fine.

    Thanks for your help. Your plugin plus the Filters and Master Details Addons are excellent.

    thanks 

  •  2,576
    Aleksandar replied

    You're welcome Jeff

    If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

    Rate my support

    wpDataTables: FAQ | Facebook | Twitter | InstagramFront-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | InstagramAmelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables