We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello! I have a page that was only housing WPDataTables and Charts. The content of the page has disappeared entirely. When I look at the Chrome dev tools I can see that the content was not rendered at all. This seems similar to an issue I saw before (2485407) which had a bad character in the mysql window. I have included a new screenshot of the newer sql. Can someone take a look at let me know if this new sql has problems? thanks Using Version: Version 3.0.1. Also attaching a screenshot from our php error log.
Screenshot of Php error log. Additionally, I went through the debugging method of eliminating plugins/themes one by one while reloading the page to see which chunk of code is offending. No effect with the themes. The only plugin that effected the page was WPDT. Which makes me believe this issue has something to do with the error on php error log.
Hello Kyle
Does this table display content on back-end? If it does, it should also be displaying the same content in front-end, since wpDataTables is a WYSIWYG (What You See Is What You Get) concept based plugin.
I can't see any issues with the query here, so please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party.
You can write credentials here just check Private Reply so nobody can see them except us.
Kind Regards,
Aleksandar Vuković
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hey Aleksandar, I turned off the Everest Admin Theme. That plugin was adjusting some styling in the admin side. But I can live with out it. I am combining the donut charts with a table to add meta information to the experience. I cleaned up the CSS so it looks better now. Also I connected up the callbacks to control chart coIor. I learned that the charts will corrupt if you change the datatable greatly. And I believe that was the heart of the issue. I think we can close out this issue. thanks
https://opstransformation-cisco.com/operations-transformation-leading/
Great news, Kyle
Thanks for letting me know.
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables