We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2490705
jQuery error – animateFadeOut is not a function
Closed

Comments

  • Jordan started the conversation
    July 31, 2020 at 5:03pm

    Hello TMS Plugins,

    I am using wpDataTables for a client project but I am having difficulties as the plugin has a jQuery error upon document load. I received a reply on the Support forum for wpDataTables on WordPress but unfortunately the advice / suggestions did not solve the problem.

    Here is a snippet of the error:

    wdt.funcs.js?ver=3.0.1:9 Uncaught TypeError: jQuery(...).animateFadeOut is not a function at HTMLDocument.<anonymous> (wdt.funcs.js?ver=3.0.1:9) at i (jquery.js?ver=1.12.4-wp:2) at Object.fireWith [as resolveWith] (jquery.js?ver=1.12.4-wp:2) at Function.ready (jquery.js?ver=1.12.4-wp:2) at HTMLDocument.J (jquery.js?ver=1.12.4-wp:2)
    (anonymous) @ wdt.funcs.js?ver=3.0.1:9
    i @ jquery.js?ver=1.12.4-wp:2
    fireWith @ jquery.js?ver=1.12.4-wp:2
    ready @ jquery.js?ver=1.12.4-wp:2
    J @ jquery.js?ver=1.12.4-wp:2
    common.js?ver=3.0.1:324 Uncaught TypeError: jQuery(...).animateFadeOut is not a function at common.js?ver=3.0.1:324 at dispatch (jquery.js?ver=1.12.4-wp:3) at r.handle (jquery.js?ver=1.12.4-wp:3)
    (anonymous) @ common.js?ver=3.0.1:324
    dispatch @ jquery.js?ver=1.12.4-wp:3
    r.handle @ jquery.js?ver=1.12.4-wp:3
    load (async)
    add @ jquery.js?ver=1.12.4-wp:3
    (anonymous) @ jquery.js?ver=1.12.4-wp:3
    each @ jquery.js?ver=1.12.4-wp:2
    each @ jquery.js?ver=1.12.4-wp:2
    ra @ jquery.js?ver=1.12.4-wp:3
    on @ jquery.js?ver=1.12.4-wp:3
    (anonymous) @ bootstrap-select.min.js?ver=3.0.1:8
    (anonymous) @ bootstrap-select.min.js?ver=3.0.1:8
    (anonymous) @ bootstrap-select.min.js?ver=3.0.1:7
    (anonymous) @ bootstrap-select.min.js?ver=3.0.1:7

    WordPress is version: 5.4
    wpDataTables is version: 3.0.1

    Any help is appreciated, thank you!

    Best,

    Jordan

  •  2,576
    Aleksandar replied
    August 3, 2020 at 10:41am

    Hello Jordan

    Thank you for your purchase.

    Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.

    Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.

    If you can't find the issue, please tell me on which page does this error show up, and if needed please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. 

    You can write credentials here just check Private Reply so nobody can see them except us.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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