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  Public Ticket #2490239
ZOOM Integration
Closed

Comments

  • James Lindsay started the conversation
    July 31, 2020 at 7:01am

    Hi Guys

    Purchased your product and generally its working well but 2 main issues

    1 - Being in Australia how is the time zone set as it seems to be on US or Europe time as the employee is "AWAY"

    2 - Zoom integration is working and the customer meetings are being automatically set up if the option is enabled BUT the </> Show Email Placeholders for ZOOM do not work for me. The email simply displays the %placeholder%. Spent a bit of time on this so need your help ASAP

  • [deleted] replied
    July 31, 2020 at 4:38pm

    Hello James Lindsay, 

    Thank you for your purchase. 

    1. Could you please confirm - even though employees work hours are on at the moment, the Status is Away for them?

    2. Could you please tell me have you added a Zoom user to the employee? Have you enabled Zoom for the service/event? Also, please check if you are using the correct placeholder - they are different for Services and Events:

    Services

    1. %zoom_host_url%
    2. %zoom_join_url%

    Events

    1. %zoom_host_url_date%
    2. %zoom_host_url_date_time%
    3. %zoom_join_url_date%
    4. %zoom_join_url_date_time%

    Let me know if this helped.