Hello Kevin

At the moment, notifications are universal for all services, so you would need to structure your email like (for example):

"If you scheduled an appointment in person, we're waiting for you at %location_address%;
If you've added a custom address, someone will contact you to confirm it;
If you scheduled an appointment via Zoom, you can join our employee on this link: %zoom_join_url%"

If the appointment (service) doesn't have the Zoom option enabled in Service settings, the Zoom link will not be forwarded to the customer.

Hi again Kevin

Of course, we plan on improving every aspect of Amelia, but it's a long process, as there are a lot of things to optimize, and a lot of requests by our customers. Our development team will work on notifications as well, and different templates per Service or location is planned. When it will be implemented, however, I cannot say.

We're doing stuff based on our customers' requests. More people vote for a feature, sooner will that feature be developed. You can add this as a feature suggestion on this page, so our developers add a vote to it.