We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2486585
Nombre de las tablas
Closed

Comments

  • Laura Vargas started the conversation
    July 28, 2020 at 2:15am

    Buenas noches,

    He intentado varias veces crear una tabla y cuando le agrego los datos me sale un error diciendo que la tabla no existe, entre a la configuración de la tabla que creo es [wpdatatable id=21] y me aparece como [wpdatatable id=17].

  •  2,576
    Aleksandar replied
    July 29, 2020 at 8:21am

    Hello Laura

    Thank you for your purchase.

    Please note that we do not speak Spanish, so please translate your future responses.

    The database name of the table you see in the Edit tab above the table is not the same as the shortcode (ID of the table inside the plugin). Only manual tables are added to the database, so if you have 3 Excel tables (for example), and 4th one is a manual table that table will be saved as wp_wpdatatable_1 in the database, since it's the first manual table created.

    I don't know, though, why you're not able to modify the table. 

    Please provide me

    • A temporary WP-admin login for your site where this happens
    • Database access credentials (PHPMyAdmin or cPanel)

    We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. 

    You can write credentials here, just make sure you enable the PRIVATE response, since this ticket is public.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

    Rate my support

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