We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Data exists in the back-end but wpDataTable returns "no data" on the front-end when a filter is applied. This is only happening for some key words.
I'm using the multiselect menus.
Hello sjaraha
Thank you for your purchase.
Is this table maybe created from an SQL query? If it is, please show me the query.
From version 2.3 we've implemented a feature that you can use multiple separate DB connections for MySQL, MSSQL and PostgreSQL. For MySQL engine we are dynamically adding the accent grave ( ` ), so there's no need to use it around the table name in the query.
Also, if you have a semi-colon ( ; ) at the end of the query, it could cause this behavior.
The third reason why this can happen is if you're using a bit more complicated queries with JOIN, CONCAT, UNION, etc. functions. If you're using those, please prepare a MySQL view (a stored query), which will return the data that you need, call it e.g. “view1” and then build a wpDataTabled based on a simple query like “SELECT * FROM view1″.
Please note some this when working with the server-side processing feature:
Kind Regards,
Aleksandar Vuković
[email protected]
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
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