Hello jean-philippe

Which version of the plugin are you using? We've had an issue with SMS refill in v2.6, but that has been fixed.

Please update the plugin to v2.8, and you'll be able to refill your SMS credit. At the moment, auto-update doesn't work, so you'll need to update it manually.

Please download the full version from the email you received when you purchased the plugin (some hostings treat it as Spam, so please check your Spam folder as well). Also, you received an email with credentials for our store https://store.tms-plugins.com/login where you can download the full version from.

My suggestion is to update the plugin manually by following these steps:

1.) Download zip from our store or from the email you received when you purchased the plugin

2.) Use FTP to open /yourwordpressfolder/wp-content/plugins

3.) Delete existing ameliabooking folder.

4.) Upload the previously downloaded ameliabooking folder through FTP into "plugins" folder (unzip it)

5.)  Go to WP-admin panel, open Plugins section.

6.) Deactivate Amelia Plugin, and then activate it again.

7.) Clear server and browser cache

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If you are on hosting where you are not allowed to access your FTP, then follow these instructions:

Please note that after you delete the plugin from your Plugins section, you WILL NOT lose your data.

1.) Download zip from our store or from the email you received when you purchased the plugin

2.) Delete Amelia plugin from WordPress' Plugins page

3) Click on Add new in top left of your Plugins page

4) Click on Upload plugin in top left of your Plugins page

5.) Choose the previously downloaded ameliabooking.zip file

6.) When uploading is done, please Activate Amelia plugin

7.) Clear server and browser cache.

Please note that our plugin is around 8 MB in size, so if you are not able to upload it through WordPress plugins page, you will need to increase the following:

upload_max_file size, 

post_max_size,

max_execution_time

You should be able to find these values in your php.ini file or on your hosting panel. If you can't find it yourself please ask your hosting provider to provide it.