Google events are not created in Amelia, their time slots are blocked for booking if they have status Busy in Google and when the option Remove Google Calendar Busy Slots is enabled. If the time slots of your Google events are still bookable in Amelia please check the bellow.
Like I mentioned in the other ticket, Danielle had an issue that she had more calendars in her Google account, and Amelia employees can connect to only one calendar, so it wasn't the one where she had all of her Busy events. She moved them to her private account/calendar and that solved the issue. So, please check in your Google account if you have more calendars and if the events that you want to be blocked in Amelia are in your main Calendar - since Amelia employees can sync only to one Google calendar, not more.
I understand but I do find it strange that the calendar in Amelia does not show when those slots in Google calendar are busy... I was expecting to see the calendar filled with the same view as my google calendar as per the screen shot attached.
However, the slots are booked so the link is working.
Is it possible to get the events in google showing on the Amelia Calender as well?
Unfortunately, it isn't possible to have the Google events created in Amelia as appointments or shown on the Amelia calendar. The Google synchronization in Amelia works this way - Amelia appointments are created in Google, and Google events are not created in Amelia, but the time slots of Busy events can be blocked for booking in Amelia.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help.
Hi,
None of my entries in Google are coming into Ameila, but entries in Amelia are going to google. I have set:
Remove Google Calendar Busy Slots ON
Maximum Number Of Events Returned: 2000
Thanks in advance
Tom
Hello Tom,
Google events are not created in Amelia, their time slots are blocked for booking if they have status Busy in Google and when the option Remove Google Calendar Busy Slots is enabled. If the time slots of your Google events are still bookable in Amelia please check the bellow.
Like I mentioned in the other ticket, Danielle had an issue that she had more calendars in her Google account, and Amelia employees can connect to only one calendar, so it wasn't the one where she had all of her Busy events. She moved them to her private account/calendar and that solved the issue. So, please check in your Google account if you have more calendars and if the events that you want to be blocked in Amelia are in your main Calendar - since Amelia employees can sync only to one Google calendar, not more.
Let me know if this helped.
HI Marija Thank you for your message.
I understand but I do find it strange that the calendar in Amelia does not show when those slots in Google calendar are busy... I was expecting to see the calendar filled with the same view as my google calendar as per the screen shot attached.
However, the slots are booked so the link is working.
Is it possible to get the events in google showing on the Amelia Calender as well?
Thanks
Tom
You are welcome, Tom.
Unfortunately, it isn't possible to have the Google events created in Amelia as appointments or shown on the Amelia calendar. The Google synchronization in Amelia works this way - Amelia appointments are created in Google, and Google events are not created in Amelia, but the time slots of Busy events can be blocked for booking in Amelia.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help.