Hello Ellie

Thank you for your purchase.

I cannot open your attachment, so I don't know what you see on that page.

Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. 

You can write credentials here just check Private Reply so nobody can see them except us.

Hi again Ellie

For some reason I cannot see your attachments:

Anyway, I logged in, and saw you were on v2.6, so I updated the plugin to v2.8, and it all works now.

Please check and let me know.

You're welcome Ellie

If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.