We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2479927
Pre-purchase questions
Closed

Comments

  • Ian started the conversation
    July 21, 2020 at 1:21pm

    Good Afternoon,

    I'm interested in the Amelia pro plugin, however, I have a couple of questions I hope you can help with please.

    When selecting the time, in the free version it seems to only allow half hour blocks, is it possible that an appointment can start at say 9:10?

    With regards to the SMS options, I can't seem to locate prices. We're UK based if that makes any difference?

    Can it integrate with MailChimp if we wanted to use that for marketing?

    Again in the demo I couldn't see how to see Employees, it only listed my admin account which we wouldn't want

    Is the Google Calendar sync in real time?

    Thanks again for your time

  • [deleted] replied
    July 21, 2020 at 2:02pm

    Hi Ian,

    Thanks so much for your interest in Amelia.

    Yes, you can set default time slot step set as you desire, it can be 10 minutes. Take a look at Settings page - General Settings - Default time slot step.

    SMS are charged per massage and here's the prices for UK: https://share.getcloudapp.com/xQuD1yqe

    We do not have direct integration with MailChimp, but you can use WebHooks for that, detailed explanation about WebHooks you can find here: https://wpamelia.com/web-hooks-settings/

    How do you mean you do not see employees? You can see the list of your employees on the Employee Page on the backend, if that is the question? Sorry, I am not sure I understandsmile.png

    Yes, Google calendar sync is real time. 

    Let me know if you have other questions!

  • Ian replied
    July 21, 2020 at 2:23pm

    Thanks @Nevena 

    Very helpful indeed.

    Where is the Employees page? I must be daft as can't see it!

  • [deleted] replied
    July 21, 2020 at 2:51pm

    Employees Page where you can manage you employees as an admin is at the backend, see the screen shot: https://share.getcloudapp.com/geuwLjYp

    But, if you mean Front-end panel for employees, where you can login as employee, you can see it here: https://share.getcloudapp.com/WnubORJv

  • Ian replied
    July 21, 2020 at 2:54pm

    Thanks @Nevena

    I don't see that page, is that the pro version only? Could possibly explain why I can't see it if so as using the free version at the mo for testing

  • [deleted] replied
    July 21, 2020 at 8:49pm

    Hi Ian,

    Yes, that is a full version feature, sorry, I thought that you are looking at our demo website. You can try all our full version features on our sandbox website: https://sports.wpamelia.com/